General

First try reloading the MXCuBE 3 web interface (shift-F5) - this fixes most problems.

If this does not solve the problem. Kill and start the MXCuBE v3 server. 

From a remote session, in NX, make sure you have started the ID23EH2 script on the desktop

From the green sybil window:

stop-mxcube

 then

mxcube

Keep in mind that you must leave this process running -if you kill it or you kill your NX session, it must be started again in order for mxcube3 to work

Once you have restarted mxcube3, you will need to refresh your browser (Control-R or shift-F5 or "Reload" from the menu bar)

If this does not work, trying a different browser can help in some cases.

MXCube server will not start

Try restarting the transfocator device server:

on sybil, type:

supervisorctl

then

restart  TRANSFOCATORS:tf1

restart TRANSFOCATORS:tf2

and then try to restart the mxcube server again

 

 

 

Safety shutter cannot be opened/blank images 

see "Blank Images" section -- it is probably the RV9 valve.

 

Still problems e.g. moving motors?

Click at left of MXCUBE3 to show all motors -- are any red? if so, move them with the up or down arrow to turn them green